Sync not working?
Make sure that you have the latest version of the app. Go to app store and check if you there are any pending updates and get the latest. Make sure your network connection is active. If you still cannot connect get in touch with us via email: support@idatacrunch.com

When will Sync subscription charges apply?
Sync subscription is set to auto-renew which means that your iTunes account will automatically be charged the subscription amount every period (1 yr or 6 months based on your subscription). You can turn this off from your iTunes account (click on app store app, navigate to your account at the bottom). If the subscription costs go up your auto renewal automatically is turned off, you will have to manually enable it to continue.

I have purchased sync but I still get the Purchase Dialog box, how do I resolve this issue?
Click on the "Already Purchased" option after clicking "More Details", this should correct the situation. Once the purchase is transferred you will see a dialog box stating that the service is now activated.

How do I disable auto-renew on Sync?
From your device touch App Store and then select the Featured tab. Scroll down to the bottom till you see your iTunes account name. Touch on the account name (if not signed on sign on), in the account details screen you will see a section for Auto Renewable Subscriptions, touch the Manage button and you can turn off the subscription renewal. Once you do this your subscription will not renew and will expire after the first year. TripBook will prompt you to renew your subscription.

Forgot Sync Password?
Touch the Sync tab and then touch on the info button (the button with "i"). You will see a reference number displayed. Send an email to support@idatacrunch.com with this reference number from your registered email and we will reset your password, it will take 24-48 hours, this process is being automated in the coming release. To make this process easier, take a snapshot of this screen after touching the info button - by touching your home and power button simultaneously, this picture will be stored in your album. Just email that picture to support@idatacrunch.com and wait for our response.

Getting Sync Subscription Expired Dialog box.
Make sure your subscription is not turned off. Sync is an auto-renew subscription (see earlier question on disabling renew). If you are still seeing the dialog box, touch already purchased and this should restore your subscription if it was active.

How do I save notes on the Trips screen in TripBook or the Monthly budget screen in Home Budget Book?
Enter the text in the text area and touch anywhere in the background. In the expense details screens make sure to touch the "Update or Add" buttons for notes to be saved.

Whats coming up in the next release?
We are working on simplifying the create trip screen, improved currency conversion and update, bug fixes, image upgrades. Please connect with us on  Facebook  and Twitter  and let us know what features you would like the most.

More Questions?
Review user manuals and contact: support@idatacrunch.com 
Enterprise customers please contact your dedicated support representatives.

We encourage you to connect with us and like us on Facebook  and Twitter . Checkout our Youtube channel for videos of app usage.

User Manuals
 Home Budget Book Trip Book   Biz Budget Book mForecast 
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